{"id":18,"date":"2026-09-27T14:26:56","date_gmt":"2026-09-27T14:26:56","guid":{"rendered":"https:\/\/petyak.net\/faq\/"},"modified":"2026-10-07T11:06:11","modified_gmt":"2026-10-07T11:06:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/petyak.net\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style>\n.py-service{color:#213b2e;font-size:15px;line-height:1.8;max-width:1080px;margin:0 auto 56px}.py-service *{box-sizing:border-box}.py-service h2,.py-service h3,.py-service p{margin:0}.py-service a{color:#246349}.py-service .py-kicker{font-size:11px;font-weight:700;letter-spacing:2px;color:#6a7d64}.py-service .py-intro{padding:38px 42px;background:#f5f3e8;border-radius:24px;margin-bottom:28px}.py-service .py-intro h2{font-size:34px;line-height:1.4;letter-spacing:-1.3px;margin:9px 0 13px;color:#173f32}.py-service .py-intro p{max-width:660px;color:#66715f}.py-service .py-card-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin:26px 0}.py-service .py-card{border:1px solid #e3e8dd;border-radius:18px;padding:27px;background:#fff}.py-service .py-num{display:block;color:#82977a;font-size:12px;letter-spacing:1px;font-weight:700;margin-bottom:14px}.py-service h3{font-size:19px;letter-spacing:-.5px;margin-bottom:10px;color:#244635}.py-service .py-card p{font-size:14px;color:#6d7869}.py-service .py-panel{border:1px solid #e3e8dd;border-radius:18px;padding:30px;margin:22px 0}.py-service .py-panel h2{font-size:23px;margin-bottom:16px;letter-spacing:-.8px}.py-service .py-panel ul{margin:0;padding-left:20px;color:#60715d}.py-service .py-panel li+li{margin-top:8px}.py-service .py-callout{display:flex;align-items:center;justify-content:space-between;gap:24px;border-radius:18px;padding:28px 32px;background:#173f32;color:#f8f8ef;margin-top:30px}.py-service .py-callout h3{color:#fff;font-size:22px;margin-bottom:5px}.py-service .py-callout p{color:#c1d0bb;font-size:14px}.py-service .py-button{display:inline-flex;align-items:center;justify-content:center;gap:10px;background:#246349;color:#fff!important;text-decoration:none;padding:12px 20px;border-radius:10px;font-size:14px;font-weight:650;min-height:46px}.py-service .py-callout .py-button{background:#f3f3e7;color:#173f32!important;white-space:nowrap}.py-service .py-button:hover{filter:brightness(.94)}.py-service .py-links{display:flex;flex-wrap:wrap;gap:10px;margin-top:22px}.py-service .py-chip{padding:8px 16px;border:1px solid #d7dfce;border-radius:24px;text-decoration:none;background:#fff;color:#3e6045;font-size:13px}.py-service .py-chip:hover{background:#edf2e7}.py-service details{border-bottom:1px solid #e1e7db;padding:20px 0}.py-service details:last-child{border-bottom:0}.py-service summary{cursor:pointer;list-style:none;display:flex;justify-content:space-between;gap:18px;font-weight:650;color:#244635;font-size:16px}.py-service summary::-webkit-details-marker{display:none}.py-service summary::after{content:'+';font-size:23px;font-weight:400;line-height:1}.py-service details[open] summary::after{content:'\u2212'}.py-service details p{padding:13px 32px 0 0;color:#65715f;font-size:14px}.py-service .py-form-shell{background:#fff;border:1px solid #e3e8dd;border-radius:20px;padding:30px;margin-top:28px}.py-service .py-small{font-size:13px;color:#798473;margin-top:14px}.py-service .py-shop-search{display:flex;gap:10px;margin-top:24px;max-width:700px}.py-service .py-shop-search input{min-width:0;flex:1;height:48px;background:#fff;border:1px solid #dbe2d4;border-radius:10px;padding:0 15px}.py-service .py-shop-search button{height:48px;min-width:86px;border-radius:10px;background:#246349;color:#fff;border:0;font-weight:600}.py-service .py-inline-note{background:#edf3e8;padding:17px 21px;border-radius:12px;color:#5d7458;font-size:14px;margin:20px 0}.py-service :focus-visible{outline:3px solid #84a977;outline-offset:4px}\n@media(max-width:700px){.py-service{font-size:14px;margin-bottom:30px}.py-service .py-intro{padding:28px 23px;border-radius:18px}.py-service .py-intro h2{font-size:27px;letter-spacing:-1px}.py-service .py-card-grid{grid-template-columns:1fr;gap:12px;margin:20px 0}.py-service .py-card{padding:22px}.py-service .py-num{margin-bottom:8px}.py-service h3{font-size:17px}.py-service .py-panel{padding:23px 20px}.py-service .py-panel h2{font-size:21px}.py-service .py-callout{align-items:flex-start;flex-direction:column;padding:25px 23px;gap:18px}.py-service .py-callout h3{font-size:20px}.py-service summary{font-size:15px}.py-service .py-form-shell{padding:22px 18px}.py-service .py-chip{font-size:12px;padding:7px 13px}}\n.py-service .py-delivery-table{width:100%;border-collapse:collapse;margin:18px 0 8px;font-size:14px;background:#fff}.py-service .py-delivery-table th,.py-service .py-delivery-table td{padding:11px 14px;border-bottom:1px solid #dce3e8;text-align:left;color:#344054}.py-service .py-delivery-table thead th{background:#edf3f5;color:#173f32;font-weight:700}.py-service .py-delivery-table tbody th{font-weight:500}.py-service .py-delivery-table td{white-space:nowrap}.py-service .py-delivery-note{font-size:12px!important;color:#65715f!important;padding-right:0!important}\n<\/style>\n<div class=\"py-service\" data-no-translation><section class=\"py-intro\"><span class=\"py-kicker\">PETYAK HELP<\/span><h2>\uad81\uae08\ud55c \uc810\uc744<br>\uc27d\uac8c \ucc3e\uc544\ubcf4\uc138\uc694.<\/h2><p>\uc8fc\ubb38, \ubc30\uc1a1\uc870\ud68c, \uc815\ubcf4 \ubcc0\uacbd\uc5d0 \uad00\ud55c \uc9c8\ubb38\uc744 \ubaa8\uc558\uc5b4\uc694.<\/p><div class=\"py-links\"><a class=\"py-chip\" href=\"\/shipping\/\">\ubc30\uc1a1\uc548\ub0b4\u00b7\uc870\ud68c<\/a><a class=\"py-chip\" href=\"\/my-account\/orders\/\">\ub0b4 \uc8fc\ubb38 \ud655\uc778<\/a><\/div><\/section><section class=\"py-panel\" aria-label=\"\uc790\uc8fc \ud558\ub294 \uc9c8\ubb38\"><details><summary>\uc8fc\ubb38\ud55c \uc0c1\ud488\uacfc \ubc30\uc1a1 \uc0c1\ud0dc\ub294 \uc5b4\ub514\uc5d0\uc11c \ud655\uc778\ud558\ub098\uc694?<\/summary><p>\ud68c\uc6d0\uc740 \ub0b4 \uacc4\uc815 \u2192 \uc8fc\ubb38\u00b7\ubc30\uc1a1\uc5d0\uc11c \uc8fc\ubb38\ud55c \uc0c1\ud488\uacfc \ubc30\uc1a1 \uc0c1\ud0dc\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc5b4\uc694. \ube44\ud68c\uc6d0\uc740 \ubc30\uc1a1\uc548\ub0b4\u00b7\uc870\ud68c\uc5d0\uc11c \uc8fc\ubb38\ubc88\ud638\uc640 \uc8fc\ubb38\ud560 \ub54c \uc785\ub825\ud55c \uc774\uba54\uc77c\ub85c \ud655\uc778\ud574 \uc8fc\uc138\uc694.<\/p><\/details><details><summary>\uc8fc\ubb38\ud560 \ub54c \uc5b4\ub5a4 \uc815\ubcf4\ub97c \uc785\ub825\ud558\ub098\uc694?<\/summary><p>\ubc1b\ub294 \ubd84\uc758 \uc131\uba85, \uc5f0\ub77d\ucc98, \uc774\uba54\uc77c, \uad6d\uac00, \uc2dc\/\ub3c4\u00b7\uc2dc\/\uad70\/\uad6c, \ub3c4\ub85c\uba85\uc8fc\uc18c, \uc0c1\uc138\uc8fc\uc18c\uc640 \uc6b0\ud3b8\ubc88\ud638\ub97c \uc785\ub825\ud574 \uc8fc\uc138\uc694. \uc544\ud30c\ud2b8 \ub3d9\u00b7\ud638\uc218 \ub4f1 \uc2e4\uc81c \uc218\ub839\uc5d0 \ud544\uc694\ud55c \uc0c1\uc138\uc8fc\uc18c\ub3c4 \ud655\uc778\ud574 \uc8fc\uc138\uc694.<\/p><\/details><details><summary>\uac1c\uc778\ud1b5\uad00\uace0\uc720\ubd80\ud638(PCCC)\ub97c \uc785\ub825\ud574\uc57c \ud558\ub098\uc694?<\/summary><p>\ud3ab\uc57d \uc8fc\ubb38\uc11c\uc5d0\uc11c\ub294 \uac1c\uc778\ud1b5\uad00\uace0\uc720\ubd80\ud638\ub97c \uc785\ub825\ubc1b\uc9c0 \uc54a\uc544\uc694.<\/p><\/details><details><summary>\ubc30\uc1a1\ube44\uac00 \uc788\ub098\uc694?<\/summary><p>\ud560\uc778 \ud6c4 \uc0c1\ud488\uae08\uc561 $100 \uc774\uc0c1\uc740 \ubb34\ub8cc\ubc30\uc1a1\uc774\uba70, $100 \ubbf8\ub9cc\uc740 \ubc30\uc1a1\ube44 $15\uac00 \ubd80\uacfc\ub429\ub2c8\ub2e4. \ubc30\uc1a1\ube44\ub294 \ubb34\ub8cc\ubc30\uc1a1 \uae30\uc900 \uae08\uc561\uc5d0 \ud3ec\ud568\ub418\uc9c0 \uc54a\uc544\uc694.<\/p><\/details><details open><summary>\ub098\ub77c\ubcc4 \ubc30\uc1a1\uae30\uac04\uc740 \uc5bc\ub9c8\ub098 \uac78\ub9ac\ub098\uc694?<\/summary><table class=\"py-delivery-table\"><caption>\ucd9c\uace0 \ud6c4 \uc608\uc0c1 \uc18c\uc694\uae30\uac04 \u00b7 \uc8fc\ub9d0\u00b7\uacf5\ud734\uc77c \uc81c\uc678<\/caption><thead><tr><th scope=\"col\">\ub3c4\ucc29 \uad6d\uac00<\/th><th scope=\"col\">\uc608\uc0c1 \ubc30\uc1a1\uae30\uac04<\/th><\/tr><\/thead><tbody><tr><th scope=\"row\">\ud55c\uad6d<\/th><td>\uc57d 7\u201315\uc601\uc5c5\uc77c<\/td><\/tr><tr><th scope=\"row\">\uc77c\ubcf8<\/th><td>\uc57d 7\u201315\uc601\uc5c5\uc77c<\/td><\/tr><tr><th scope=\"row\">\uc2f1\uac00\ud3ec\ub974<\/th><td>\uc57d 7\u201312\uc601\uc5c5\uc77c<\/td><\/tr><tr><th scope=\"row\">\uc601\uad6d<\/th><td>\uc57d 10\u201320\uc601\uc5c5\uc77c<\/td><\/tr><tr><th scope=\"row\">\ub3c5\uc77c<\/th><td>\uc57d 15\u201325\uc601\uc5c5\uc77c<\/td><\/tr><tr><th scope=\"row\">\ud504\ub791\uc2a4<\/th><td>\uc57d 10\u201320\uc601\uc5c5\uc77c<\/td><\/tr><tr><th scope=\"row\">\ud638\uc8fc<\/th><td>\uc57d 10\u201320\uc601\uc5c5\uc77c<\/td><\/tr><tr><th scope=\"row\">\ub274\uc9c8\ub79c\ub4dc<\/th><td>\uc57d 15\u201325\uc601\uc5c5\uc77c<\/td><\/tr><\/tbody><\/table><p class=\"py-delivery-note\">\uc608\uc0c1\uae30\uac04\uc774\uba70, \ud1b5\uad00\u00b7\ud604\uc9c0 \uc0ac\uc815\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9c8 \uc218 \uc788\uc5b4\uc694.<\/p><\/details><details><summary>\uc1a1\uc7a5\ubc88\ud638\uc640 \ubc30\uc1a1\uc870\ud68c\ub294 \uc5b4\ub514\uc5d0\uc11c \ubcf4\ub098\uc694?<\/summary><p>\uc1a1\uc7a5\uc774 \ub4f1\ub85d\ub418\uba74 \ub0b4 \uacc4\uc815 \u2192 \uc8fc\ubb38\u00b7\ubc30\uc1a1 \ub610\ub294 \ubc30\uc1a1\uc548\ub0b4\u00b7\uc870\ud68c\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\uc5b4\uc694. \ud0dd\ubc30\uc0ac\uc5d0 \uc2e4\uc81c \uc774\ub3d9 \uc815\ubcf4\uac00 \ubc18\uc601\ub418\uae30\uae4c\uc9c0\ub294 \uc2dc\uac04 \ucc28\uc774\uac00 \uc788\uc744 \uc218 \uc788\uc5b4\uc694.<\/p><\/details><details><summary>\uc8fc\uc18c\ub97c \uc798\ubabb \uc785\ub825\ud588\uc5b4\uc694. \ubcc0\uacbd\ud560 \uc218 \uc788\ub098\uc694?<\/summary><p>\uc8fc\ubb38\ubc88\ud638\uc640 \ubcc0\uacbd\ud560 \ub0b4\uc6a9\uc744 \ubb38\uc758\ud558\uae30\ub85c \ubcf4\ub0b4\uc8fc\uc138\uc694. \ucd9c\uace0 \uc9c4\ud589 \uc0c1\ud0dc\ub97c \ud655\uc778\ud55c \ub4a4 \ubcc0\uacbd \uac00\ub2a5 \uc5ec\ubd80\ub97c \uc548\ub0b4\ud574 \ub4dc\ub9b4\uac8c\uc694.<\/p><\/details><details><summary>\uc8fc\ubb38 \ucde8\uc18c\ub098 \uc0c1\ud488 \ubb38\uc81c\ub294 \uc5b4\ub5bb\uac8c \ubb38\uc758\ud558\ub098\uc694?<\/summary><p>\uc8fc\ubb38\ubc88\ud638, \uc0c1\ud488\uba85\uacfc \uc694\uccad \ub0b4\uc6a9\uc744 \ub0a8\uaca8 \uc8fc\uc138\uc694. \ud30c\uc190\uc774\ub098 \uc624\ubc30\uc1a1\uc774\ub77c\uba74 \uc218\ub839 \ub2f9\uc2dc \uc0c1\ud0dc\ub3c4 \ud568\uaed8 \uc124\uba85\ud574 \uc8fc\uc138\uc694. \ud655\uc778 \ud6c4 \ucc98\ub9ac \ubc29\ubc95\uc744 \uc548\ub0b4\ud574 \ub4dc\ub824\uc694.<\/p><\/details><details><summary>\uc548\ub0b4 \uc774\uba54\uc77c\uc774 \uc624\uc9c0 \uc54a\uc544\uc694. \uc5b4\ub5bb\uac8c \ud558\ub098\uc694?<\/summary><p>\uc785\ub825\ud55c \uc774\uba54\uc77c \uc8fc\uc18c\uc758 \uc624\ud0c0\uc640 \uc2a4\ud338\uba54\uc77c\ud568\uc744 \ud655\uc778\ud574 \uc8fc\uc138\uc694. \uadf8\ub798\ub3c4 \ubc1b\uc9c0 \ubabb\ud588\ub2e4\uba74 \uc8fc\ubb38\ubc88\ud638\uc640 \ud568\uaed8 \ubb38\uc758\ud558\uae30\ub85c \uc54c\ub824 \uc8fc\uc138\uc694.<\/p><\/details><\/section><aside class=\"py-callout\"><div><h3>\ucc3e\ub294 \ub2f5\ubcc0\uc774 \uc5c6\ub098\uc694?<\/h3><p>\ubb38\uc758 \ub0b4\uc6a9\uc744 \ub0a8\uaca8\uc8fc\uc2dc\uba74 \ud655\uc778 \ud6c4 \ub2f5\ubcc0\ud574 \ub4dc\ub9b4\uac8c\uc694.<\/p><\/div><a class=\"py-button\" href=\"\/contact\/\">\ubb38\uc758 \ub0a8\uae30\uae30 \u2192<\/a><\/aside><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>PETYAK HELP \uad81\uae08\ud55c \uc810\uc744\uc27d\uac8c \ucc3e\uc544\ubcf4\uc138\uc694. \uc8fc\ubb38, \ubc30\uc1a1\uc870\ud68c, \uc815\ubcf4 \ubcc0\uacbd\uc5d0 \uad00\ud55c \uc9c8\ubb38\uc744 \ubaa8\uc558\uc5b4\uc694. \ubc30\uc1a1\uc548\ub0b4\u00b7\uc870\ud68c\ub0b4 \uc8fc\ubb38 \ud655\uc778 \uc8fc\ubb38\ud55c \uc0c1\ud488\uacfc \ubc30\uc1a1 \uc0c1\ud0dc\ub294 \uc5b4\ub514\uc5d0\uc11c \ud655\uc778\ud558\ub098\uc694? \ud68c\uc6d0\uc740 \ub0b4 \uacc4\uc815 \u2192 \uc8fc\ubb38\u00b7\ubc30\uc1a1\uc5d0\uc11c \uc8fc\ubb38\ud55c \uc0c1\ud488\uacfc \ubc30\uc1a1 \uc0c1\ud0dc\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc5b4\uc694. \ube44\ud68c\uc6d0\uc740 \ubc30\uc1a1\uc548\ub0b4\u00b7\uc870\ud68c\uc5d0\uc11c \uc8fc\ubb38\ubc88\ud638\uc640 \uc8fc\ubb38\ud560 \ub54c \uc785\ub825\ud55c \uc774\uba54\uc77c\ub85c \ud655\uc778\ud574 \uc8fc\uc138\uc694. \uc8fc\ubb38\ud560 \ub54c \uc5b4\ub5a4 \uc815\ubcf4\ub97c \uc785\ub825\ud558\ub098\uc694? \ubc1b\ub294 \ubd84\uc758 \uc131\uba85, \uc5f0\ub77d\ucc98, \uc774\uba54\uc77c, \uad6d\uac00, \uc2dc\/\ub3c4\u00b7\uc2dc\/\uad70\/\uad6c, \ub3c4\ub85c\uba85\uc8fc\uc18c, [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/petyak.net\/en\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petyak.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petyak.net\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/petyak.net\/en\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":7,"href":"https:\/\/petyak.net\/en\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":351,"href":"https:\/\/petyak.net\/en\/wp-json\/wp\/v2\/pages\/18\/revisions\/351"}],"wp:attachment":[{"href":"https:\/\/petyak.net\/en\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}