Check your order and product
Before ordering, check the product, ingredients and strength, pack size, intended species and storage conditions. Product information does not replace veterinary diagnosis or an individual prescription. Enter the recipient’s name, address and contact details accurately.
Payment
Orders are denominated in USD. Supported crypto methods are USDT (BEP20/TRC20), USDC (BEP20), BNB (BSC), TRX (TRON) and ETH (Ethereum). Check the coin, network, amount and payment window shown at checkout. The order status is updated after payment is confirmed. If confirmation is delayed or the window has expired, contact support rather than sending payment again.
Shipping fees and tracking
Shipping is free when the merchandise total after discounts is at least US$100; below US$100, shipping is US$15. Shipping fees do not count toward the threshold. The United States and Canada are currently excluded. Once a tracking number is registered, view it in your order or shipment tracking. See the shipping page for estimated times. Actual timing can vary with local conditions, transport and customs.
Storage and customs
Products requiring refrigerated transport are excluded from sale. Unopened products shipped without refrigeration must still meet their label’s temperature, light and moisture requirements; check separate instructions after opening or mixing. If you receive shipping or customs instructions, contact support with the order number and the notice. A country appearing at checkout does not guarantee that every product can be imported there.
Changes, cancellations and support
Once dispatch processing begins after payment confirmation, changes or cancellations may be difficult. Send the order number and request through the site’s private support form; we will check the actual processing stage. For defective or incorrectly supplied products, Petyak will arrange an exchange at its expense. See the returns and refunds notice for details. These terms do not restrict rights protected by applicable law.