Requesting a change or cancellation
If you need an address change or cancellation, contact the site’s private support as soon as possible with the order number and request. Changes or cancellations may be difficult once dispatch processing has begun after payment confirmation, so availability will be assessed against the actual order stage.
Defective or incorrect products
For defective or incorrectly supplied products, Petyak will arrange an exchange at its expense. Send the order number, product, description of the problem and photos that help establish the issue. After review, we will explain the exchange or return steps and any return-shipping instructions. Do not send goods to an unconfirmed address or the manufacturer before receiving instructions.
Returns, refunds and payment verification
Other return or refund requests are reviewed against the order, product condition and payment record. Eligibility, method, amount and timing will be explained for the individual case. Crypto reviews use the coin, network and TXID; if a return transfer is required, its method, conversion basis and fees will be explained beforehand. An expired payment window or delayed confirmation does not itself establish cancellation or a refund. Contact support instead of paying again. This notice does not restrict rights protected by applicable law.